Important links

Customer Service
Information on timetables, routes and tickets in the Helsinki metropolitan area.
Travel information centre: tel. 0100 111
Travel Card assistance, lost Travel Cards and feedback:
tel. (09) 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm)

Feedback
You can give feedback on public transport services in the Helsinki metropolitan area online or by calling (09) 4766 4000.

Travel Card service points
The service points assist you in all matters related to the Travel Card. You are welcome to visit any of the service points.

General Travel Conditions
The General Travel Conditions are given to customers when they purchase a Travel Card or change a Travel Card to a new one. The General Travel Conditions provide detailed information about the use of the Helsinki Region Travel Card and period tickets and value loaded on the card on public transport in the validity area of YTV’s regional tickets.

Registration specification (in Finnish only)
YTV has followed the guidelines of the Finnish consumer agency in the collection and recording of the user data of Travel Card customers and has drawn a registration specification on its activities.

Related links

Passenger guide
Travel Card can be used on all public transport in Helsinki, Espoo, Kauniainen, Vantaa, Kerava and Kirkkonummi: buses, commuter trains, the metro and trams, as well as the Suomenlinna ferry.

Choose the right kind of card
There are two types of Travel Cards, and the choice of card depends on its purpose of use.

Travel Card calculator
You can calculate prices for periods of varied duration with the price calculator.

Paying with Travel Card
If you use a period ticket, you only need to show it to a card reader. Value tickets are purchased by pressing card reader buttons. See the instructions!

Lost Travel Card
To prevent the use of a lost Travel Card, the card can be cancelled. You can report a lost Travel Card either by phone or by visiting a service point.

Lost property
If you have lost property on a bus, tram, metro, commuter train or Suomenlinna ferry, contact Suomen löytötavarapalvelu.

The competition is over

However, you can test your skills by answering the questions below.

1/3
How do I change my Travel Card to a new one?

By supplying the correct password at a selected few locations

By performing an impressive array of tricks including triple somersaults and standing on my head

Effortlessly e.g. the next time I load my Travel Card at any of the Travel Card loading points, R kiosks or Stockmann department stores.

Next

The competition is over

However, you can test your skills by answering the questions below.

2/3
How much does it cost to change my Travel Card to a new one?

The price has not yet been set.

Not a penny to me.

Whatever I have in my wallet at the moment.

Next

The competition is over

However, you can test your skills by answering the questions below.

3/3
The new Travel Card is

Exactly like the old one

Small, green and it gets people out and about.

Next

Correct!
It really is that easy to change your Travel Card.

Check the information

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Thank you for your participation

we wish you pleasant journeys on public transport also in the future!
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ARVONNAN SÄÄNNÖT

Uusi matkakortti -kampanjan syksyn 2009 arvonta

YTV (Pääkaupunkiseudun yhteistyövaltuuskunta) ja HKL järjestävät kilpailun, jonka pääpalkintona arvotaan 1 kpl 365 päivää voimassa oleva kausilataus (arvo korkeintaan 1297, 20 €). Kausi ladataan matkakortille. Jos voittajalla ei ole matkakorttia, YTV lahjoittaa hänelle sellaisen (arvo 9€). Lisäksi kilpailuun osallistuneiden kesken arvotaan 3 kappaletta 30 päivän kausilatauksia (arvo korkeintaan 118 euroa / kpl). Palkintoja ei voi muuttaa rahaksi.

Arvonnassa ovat mukana kaikki 22.12.2009 mennessä kilpailuun osallistuneet. Arvonta suoritetaan 23.12.2009. Voittajille ilmoitetaan henkilökohtaisesti. Voittajien nimet julkaistaan myös matkakortti.net-sivustolla. YTV:n ja HKL:n henkilökunta perheineen eivät voi osallistua arvontaan.

PRIZE DRAW RULES

New Travel Card Campaign Prize Draw, Autumn 2009

YTV (Helsinki Metropolitan Area Council) and HKL (Helsinki City Transport) run a competition whose first prize is a period ticket valid for 365 days (worth max. € 1297.20). The period ticket will be loaded on a Travel Card. If the winner does not have a Travel Card, YTV will supply it (worth € 9). In addition, 3 other winners will be drawn to receive 30 day period tickets (worth max. € 118 a piece). The prizes cannot be exchanged for cash.

he winners will be drawn at random from all entries received by 22 December 2009. The prize draw will be conducted on 23 December 2009. The winners will be notified in person. The names of the winners will also be published at matkakortti.net. The competition is not open to YTV and HKL staff members and their immediate families.

REGLER FÖR UTLOTTNINGEN

Utlottning inom kampanjen för det nya resekortet hösten 2009

SAD (Huvudstadsregionens samarbetsdelegation) och HST ordnar en tävling där huvudvinsten som utlottas är 1 st. periodladdning med en giltighetsperiod på 365 dagar (värde högst 1 297,20 €). Perioden laddas på resekortet. Om vinnaren inte har något resekort kommer SAD att ge honom/henne ett kort (värde 9 €). Bland tävlingsdeltagarna utlottas dessutom 3 st. 30-dagars periodladdningar (värde högst 118 €/st.). Priserna kan inte omvandlas till pengar.

Alla som har deltagit i tävlingen före den 22.12.2009 är med i utlottningen. Dragningen genomförs den 23.12.2009. Vinnarna informeras personligen. Vinnarnas namn publiceras också på webbplatsen matkakortti.net. SAD:s och HST:s personal och deras familjemedlemmar kan inte delta i utlottningen.

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